FAQs

 COVID 19 POLICY

Core Pilates Barre takes the health and well-being of clients very seriously. We are available to answer any questions by phone or email. Due to the most recent update from New York State, teachers and students that are fully vaccinated will NOT be required to wear masks in the studio.

CHECKING IN

We ask you to pre-register for ALL classes. This can be done via MINDBODY APP or in the studio.  Pre-registering not only reserves a spot in the class for you but also helps our teachers and staff prepare for your visit.

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We accept cash, check, and ALL major credit cards.

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Class Cards are non-refundable, non-transferable, and have an expiration from the purchase date.

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Monthly Unlimited Packages will automatically renew and need an email to cancel.

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Please make your best effort to be ON TIME to class. We recommend you arrive 5-10 minutes prior to the class to allow time to set up, especially if it's your first time. Students are not permitted to enter the class 10 minutes after it has started.

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Please leave your cell phone on silent.

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All students must be 16 years old or older to participate in classes. If the student is under 18 years old a parent must be present to sign our waiver before your first class.

WAITLIST AND CANCELLATION

If the class you want to attend is SOLD OUT, please put yourself on the wait list. Wait-listed classes are confirmed via email. If you un-checked the box that said “subscribe to email notifications” when you created your MINDBODY account, you will not receive these emails.

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We have a 12-hour cancellation policy, otherwise the student will be charged for the session. If you cancel your reservation 12 or more hours before the start of class it is considered an “early cancel” and you will not be charged. If you fail to cancel 12 or more hours before the start of class it is considered a “late cancel” and you will be charged.

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For students with the Monthly UNLIMITED Membership- if you do not cancel a class you have booked 24 hours or more before the start of class you will be charged a $10 FEE.

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In the event of severe weather, please check our website and emails for cancellations.

WORKSHOPS

Workshop classes are “pre-registration” and require a minimum number of students for the class to run. Core Pilates Barre reserves the right to charge any student who has pre-registered for a class even if he/she is a no-show.

PROPER ATTIRE

We suggest you wear clothing that fits close to the body and is easy for you to move in. This also allows the instructor to clearly see your alignment.